BRITISH
AIRWAYS FLIGHT BA 001 FROM LONDON HEATHROW (LHR) TO NEW YORK (JFK), 04
MAY 2003
Check-In,
Fast Track Security, & Departure Lounges
After spending Friday
in Paris (via a day-trip on Eurostar, the high-speed Chunnel train) and
the weekend in London, I was ready to ride "the rocket" once
again. Despite having just flown Concorde a few days earlier, I was still
very excited about this particular flight.
If Concorde is the
airplane on which I've always dreamed of flying, then BA 001 is the actual
flight of my dreams. Don't get me wrong; my first Concorde flight would've
been enough on its own. But flight BA 001 has one special element of Concorde
service that BA 002 lacks: the ability to "arrive before you leave."
The key is the westbound direction of travel, whereby Concorde "chases
the sun," and it's 3.5 hour flight time is less than the 5 hour negative
time difference. So, with this in mind, I happily paid an additional fee
to upgrade from BA 178 subsonic 777 service to experience Concorde one
more time.
I
arrived at London Heathrow's Terminal 4 via the Heathrow Express
train from central London's Paddington station at just past 3:00pm
for my 6:30pm departure. Once again, there was a dedicated check-in
hall for British Airways First Class and Concorde passengers to
the far right of the main check-in desks.
The
agents here were very welcoming and friendly, and within a few
minutes, I had my Concorde boarding card in hand. The agent directed
me to the Fast Track security checkpoint and told me how to find
the Concorde Room from there.
A
few minute later, I had cleared security and found myself at the
entrance to the new British Airways Lounge Pavilion. This 3-storey
area housed the Concorde Room, the First Lounge, the Club World
(business class) Lounge, and the Molton Brown Travel Spa. There
was a British Airways staff member posted at the Lounge Pavilion
entrance to direct me to the right place.
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Concorde & First Check-in counters
at Heathrow
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Here are some photos
of the Lounge Pavilion. entrance:
Concorde
Room, & Molton Brown Travel Spa
I enjoyed the Concorde
Room in London more than the one in New York. The selection of food and
beverages was much better, and the availability of complimentary treatments
and showers at the Molton Brown Travel Spa was a significant addition
to the comforts available here. I've compiled a list of some comparisons
and contrasts between the Concorde Rooms at Heathrow and JFK:
- SEATING
AREAS: The Heathrow lounge was equally well-appointed with
comfortable seating space. Leather chairs, small tables, and telephones
were scattered about the lounge and broken up by small partitions. Although
the lounge seemed quite full, I didn't see anyone having trouble locating
a place to sit, and the lounge didn't seem any more crowded than the
Concorde Room in New York.
- EATING
& DRINKING SERVICES: The bar in Heathrow's Concorde Room
offered a menu from which passengers could order complimentary sandwiches,
salads, and other made-to-order plates, compared with the preset English
Breakfast buffet at JFK. The Heathrow lounge also appeared to offer
a wider variety of beverages--both hot and cold, alcoholic, and alcohol-free.
- BUSINESS
CENTER SERVICES: In London, there were a few work desks available,
two of which offered PC terminals with complimentary Internet access.
There also appeared to be a full service business centre adjacent to
the Concorde Room. These facilities were far better than the closet
passed off as a business centre and the complete lack of Internet access
in the JFK Concorde Room.
- ADDITIONAL
PERKS: These additional perks were available in the Concorde
Room & Lounge Pavilion at London Heathrow whilst being completely
absent in the JFK facilities--a staffed bag and coat check room for
storing cumbersome items whilst enjoying the lounge, the Molton Brown
Travel Spa, a view of Concorde from the Concorde Room windows, and boarding
of Concorde directly from the lounge.
Here are some photos
of the Concorde Room & Lounge Pavilion at London Heathrow:

The Concorde Room entrance was on the same level as the Lounge Pavilion
entrance. There was a BA welcome staff member outside to direct
First and Club World passengers to their respective lounge entrances. |

Once inside the Concorde Room, there were two very friendly BA agents
to greet passengers. They checked boarding cards and made themselves
available to answer any questions. They were happy to print a souvenir
copy of my boarding card upon request. |

There were plenty of leather seats and small tables scattered about
the lounge, broken up with small glass partitions. |

There was a main corridor that connected the business centre on
the far end with the bar (behind the photographer). |

The bar offered some dining tables and a stand with a complementary
selection of reading material. |

I ordered a prawn sandwich with some crisps and took a Coke and a
Schweppes Bitter Lemon from the bar. |

This was the area of the Concorde Room with desks for those who
wished to work. There were also two desks with PC terminals for
complimentary Internet access. |

This was the upper floor of the British Airways Lounge Pavilion.
The business class lounge is located on this level via lifts or
an open staircase. |
Here is the Concorde
Room menu:
Concorde
Room - Menu
Welcome
to the British Airways Concorde
Room. We want you to enjoy your travel
experience with British Airways. Please relax
and one of our lounge service team will be
happy to serve you with your selection from
our menu.
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Chilled
freshly squeezed orange juice - v h
Freshly prepared smoothies
Natural Greek yoghurt topped with:
cereal - v
organic honey - v
strawberries - v h
Selection
of cereals:
Cornflakes, Branflakes, Rice Krispies
or Alpen - v h
Hot
Toast - v
Plain,
cinnamon and raisin or
poppy seed bagels with garden herb
or organic blueberry cream cheese - v
Selection
of pastries - v
Grilled
back bacon baguette
Sautéed
mushroom and tomato baguette - v
Orange
marmalade, honey and preserves - v
Fresh
soup of the day
served with a variety of continental breads
- v
Sandwiches
Traditional Selection
Egg
mayonnaise and watercress
on white bread - v
Traditional
prawn marie rose with mixed
leaves on wholemeal bread
Pastrami
and horseradish on rye bread
Flaked
tuna in mayonnaise with cucumber on
wholemeal bread
Hand
cut
Chicken
in a Caesar dressing with shaved
Parmesan and salad leaves on olive bread
English
gammon with plum tomatoes and
mustard dressing on white bread
Smoked
salmon and soft cheese
on wholemeal bread
Port-Salut,
spinach and pine nuts
on tomato bread - v |
Salads
Caesar
salad - v
Cardini's traditional dressing, curls of
Parmigiano Reggiano, croûtons and
crisp cos lettuce
Chinese
prawn salad - h
Fresh prawns on rocket and chinese leaves
with julienne of peppers and dressed with
sweet chilli sauce
Mediterranean
garden salad - v
Fresh beans and red chard with red onion
and feta cheese, dressed with olive oil and
vintage balsamic vinegar
Dip
platter - v
Fresh vegetable crudités and tortilla chips,
accompanied by a selection of dips
Dessert
- v h
Seasonal
fruits with a piquant raspberry sauce
Cheeseboard
- v
Stilton,
Cheddar, Cheshire and Wensleydale
with biscuits, celery and grapes
Afternoon
Tea
Your
choice from a range of tea sandwiches
and traditional English cakes served with
a pot of freshly brewed tea
v
= vegetarian
h = healthy
kosher products are available
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Cocktails
Margarita
Tequila, Triple Sec and lemon juice
Manhattan
Canadian Club, Angostura bitters
and Martini Rosso
Whiskey
Sour
Whiskey, lemon juice, Angostura bitters,
soda water
Piña
Colada
White Rum, Malibu, pineapple juice and
coconut cream
Supersonic
Boost
Orange juice, pineapple juice and Grenadine
Beverages
Cappuccino
Espresso
Latte
Filter Coffee
Hot chocolate
Leaf teas
Breakfast, Assam, Darjeeling, fruit and
herbal teas
Aperitifs,
spirits, digestifs and liqueurs
Red and white wine
Champagne
Beers
Fresh
fruit juice
Soft drinks
Mineral Water |
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Taking the advice
gained from other travellers on FlyerTalk.com, immediately after checking
in at the Concorde room and leaving my bags with the attendant, I made
my way to the Molton Brown Travel Spa on the lower level of the Lounge
Pavilion to book a complimentary treatment. Because the Spa is shared
amongst so many passengers, it was best to book treatments straight away
after arriving in the lounge, as times filled up very quickly.
The spa was very nice
and offered a variety of different twenty minute treatments, including
back massage, facial massage, and foot massage. I was able to book a back
massage for 4:30. It was about 3:30, so I went back upstairs to check
email and did some exploring until 4:25. When I returned to the spa reception,
I was introduced to the staff member who would be taking care of me. She
led me into a treatment room and invited me to take a few minutes to relax
and get ready. She returned a few minutes later and provided an excellent
20 minute back massage, which left me completely relaxed. At the end,
was so refreshed that I didn't even want to move, so I stayed there for
a few moments before accepting an offer to use once of the spa's showers,
which had just become available.
The shower facilities
were wonderful as well. The showers were fully equipped with multiple
spa water jets--four body jets in addition to a handheld shower wand and
the overhead rain-style shower head--and Molton Brown shower gel and shampoo.
The staff made fresh towels available, along with combs and razors, if
needed.
After my massage treatment
and spa shower, I felt perfectly wonderful, and I've now come to view
the Molton Brown Travel Spa as one of British Airways' greatest perks
for premium class passengers. Absolutely brilliant!

British Airways Molton Brown Travel Spa |

The spa's lobby and reception desk. |

My spa treatment room. |

Spa shower suite: sink with Molton Brown soap and hand lotion. |

Spa shower suite; toilet & shower. |

Spa shower with six water jets, Molton Brown shower gel & shampoo. |
Boarding announcements
were identical to those made in New York for my outbound flight. Once
passengers were invited to pass through the gate, I gathered my belongings
from the baggage room attendant and proceeded through the glass doors
at the far end of the lounge to board Concorde.

The flight information board listed flight BA
001 for New York in the Concorde Lounge. |

Passengers boarded Concorde directly from the
Concorde Room through these glass doors. |
PLEASE
CLICK HERE TO BOARD CONCORDE BA 001!!
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